Privacy Policy

Effective date: 15-09-2025
Controller: L’ARDH, Miles Davisstraat 193, 3543 GT Utrecht, The Netherlands
Email: info@lardhconcept.com

1) Our commitment

We respect your privacy and process personal data in accordance with the GDPR. This policy explains what we collect, why, how long we keep it, and your rights.

2) What we collect

Identity & contact: name, shipping/billing address, email, phone (if provided).
Order & payment details: order history, payment status, transaction IDs (payments are processed by our payment providers; we do not store full card numbers).
Technical data: IP address, device/browser information, cookies and similar identifiers.
Preferences & communications: newsletter opt-ins, marketing preferences, support messages.

3) Why we use your data (legal bases)

To process your order and provide customer service (performance of a contract).
To take payment and prevent fraud (performance of a contract; our legitimate interests).
To ship your order and handle returns/defects where applicable (performance of a contract).
To send newsletters and marketing (your consent; you can withdraw at any time).
Analytics and website performance via cookies (your consent for non-essential cookies).
Legal compliance (e.g., tax and accounting obligations).

4) Sharing with third parties

We only share data with service partners necessary to run our business, such as:

Carriers (e.g., DHL) for delivery.
Payment providers for secure checkout.
Email/newsletter platforms to send updates you requested.
Analytics & advertising partners (e.g., Google Analytics, Meta Pixel) only with your consent.
IT hosting and support providers.
Where parties act as processors, they only process data on our instructions.

5) Cookies & tracking

We use essential cookies for site functionality and, with your consent, analytics/marketing tools (e.g., Google Analytics, Meta Pixel). You can manage or withdraw consent at any time via our cookie settings. For details, see our Cookie Policy.

6) International transfers

Some partners may be located outside the EEA. Where transfers occur, we use appropriate safeguards such as the EU Standard Contractual Clauses.

7) Retention

Order and invoicing data: kept for up to 7 years to meet Dutch legal requirements.
Customer service communications: kept as long as needed to resolve your request.
Marketing data: kept until you unsubscribe or after a period of inactivity, then deleted or anonymised.

8) Your rights

Under the GDPR you have the right to access, rectify, erase, or restrict processing of your data; to object to processing; and to data portability. Where processing is based on consent, you may withdraw consent at any time.
You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).